Booking checklist for accessibility needs Providing clear details helps the taxi company allocate the right vehicle.
Wheelchair travel
- Does the passenger remain in the chair, or can it be folded?
- Chair type and approximate size (manual, powered, scooter)
- How many passengers in total (including carers)
- Any ramp or step-free access requirement
Mobility & boarding
- Do you need extra time to board and exit the vehicle?
- Is the pickup point step-free and easy to stop at?
- Do you need help with a walking aid or luggage?
Communication preferences
- Preferred contact method (call, text, WhatsApp)
- Any hearing/communication notes for the driver
- Clear pickup landmark if GPS is unreliable
Local companies tagged as wheelchair friendly (ask) Tags are based on company information and public listings; confirm at time of booking.
If you do not see a suitable option, contact companies on the taxi numbers page and ask what vehicle is available.
Accessibility questions
How do I request a wheelchair accessible taxi?
Ask at the time of booking. Describe the wheelchair type, whether it can fold, and confirm a suitable vehicle is available.
Can I travel with an assistance dog?
Many taxi companies can accommodate assistance dogs. Tell them when booking so they can allocate the right vehicle and allow extra time.
What details help the driver plan pickup?
Share the pickup postcode or a clear landmark, whether you need step-free access, and whether you need extra boarding time.
Do you guarantee accessibility services?
No. This is general guidance. Always confirm availability and suitability directly with the taxi company.